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How do you blank the blank and doesn't blank do blank? Questions? Bring them on.

6 discussions, 34 comments

Login Issue

Login Issue

For some reason the last few days everytime I come to this site I have to log in even though I am selecting the "Remember me" checkbox? I never use to have to do this. So has something changed recently? Are others having this issue?

Thanks,
Terry

by Terry M | Jul 17, 2008 5:24pm | Permalink
Still logging on

Hi, still haven't heard yet if this is just me or if others are seeing this too? Doesn't make sense to have a 'remember me' checkbox if it doesn't. Logging in everytime I open the browser seems unnecessary plus I don't remember it being like this before?

Thanks,
Terry

by Terry M | Jul 22, 2008 3:40pm | Permalink
Login to multiple subdomains

Terry, there are a couple of known situations in which a user would be require to log in again.

1.- If you clear the browser cache or cookies (I think Internet Explorer calls these "internet files") your session is reset.
2.- Another situation which is a bit of an interesting one is if you change sudomains. For example, if you log in to www.rouxbe.com and then try to access a page under rouxbe.com (without the "www"), our website considers these as two different things, asking you to log in the second time.

Please, if this does not explain your issue, contact us using the link at the bottom of ever page labeled "Contact / Give Feedback" so we can focus on your particular situation.

Cheers,
Francesco

by Francesco S | Jul 22, 2008 4:27pm | Permalink
Thanks

Thansk for the response but that isn't it. The easiest way to explain is this. You open a browser. Login to rouxbe and say remember me. Once logged in simply close the browser and then immediately open a new browser and go to rouxbe. You'll see it doesn't leave you logged in. You have to log in again. It didn't use to be this way I could just log in once and for many days when ever I'd go to the site I'd still be logged in. Now no matter what I always have to log in every time I visit the site. I'll post where you suggested though. Thanks.

by Terry M | Jul 22, 2008 8:49pm | Permalink
Re: Still logging on

Thanks for your reply Terry. I'll contact you directly to see if we can track the issue down. If anyone else has the same or similar issue, please send us a report by clicking on "Contact / Give Feedback" at the bottom of every page. Any information may help us find out what's going on.

Cheers,

Francesco.

by Francesco S | Jul 23, 2008 7:38am | Permalink
Working now

After looking at all my settings and not finding anything wrong I came up with the idea that my existing cookies might be corrupt or soemthing. So I did a search and deleted all cookies which contained *roux* in them. I did this from my cookies directory and from my temporary internet file folder. There were 2 cookies in each location. Once I deleted them and restarted my browser everything is working again.

Terry

by Terry M | Jul 23, 2008 9:44pm | Permalink

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